About This Course:

The traditional framework of the executive support role is rapidly changing. It requires a higher level of communication skills and cultural awareness to support organizational leaders in the modern workplace.

 

The Assistant Masterclass: Excel at Executive Support program helps administrative support professionals align their diverse skillset to the demands of today's fast-paced business practices. The Masterclass will deliver essential learning and development for participants to adopt world-class skills in executive support.

 

At the end of this two-day course, participants will have acquired new skills, tools, and interpersonal techniques to elevate their contribution in diverse business settings. This course is particularly relevant for assistants working in the private and public sectors, including those working in companies with an international presence.

 

Over two days, Assistants will gain the necessary skills to develop effective and efficient practices and attributes. These skills include emotional intelligence for authentic networking and effective relationship-building strategies, global communication, and leadership skills essential to succeed in executive support. They will also receive a blueprint to define and develop their unique personal brand for best-in-class interpersonal acumen.

 

At the end of the Masterclass, participants will be able to apply best-practice techniques when dealing with multiple stakeholders in high-pressure environments. They will be able to interact with cultural competence for effective global stakeholder management.

 

This training is facilitated by an international trainer who will introduce various practical activities and drive discussions that get to the heart of the universal challenges of administrative professionals.

 

What You Will Learn:

 

• A thorough understanding of the executive support framework at the local and international levels.

• You’ll explore the workplace of today and learn the importance and influence that emotional intelligence plays in the Assistant role.

• You’ll learn about cultural awareness and the behaviours influencing our work styles and communication.

• You’ll be able to identify your preferred work style and broaden your self-awareness to increase your effectiveness and efficiency.

• You will explore the different leadership styles that, as Assistants, you must learn to navigate to adapt and meet the needs of the executive support required.

• You’ll develop your unique Personal Brand framework to strengthen your leadership and interpersonal acumen.

• You will learn about diplomatic protocol and apply it to your organisation’s needs to achieve a higher level of business engagement.

• You will acquire global communication skills to elevate your stakeholder management skills.

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